When you have configured your account with SpamAssassin and its own Spam Box feature, SpamAssassin directs email it flags as spam to the Spam Box in a folder named Spam. If you are a gridhost webmail user (Horde, RoundCube, and SquirrelMail), you may need to subscribe to the Spam folder (sometimes called Junk) in order to view it in the webmail interface.

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Refer to the instructions below to subscribe to access the Spam/Junk folder in your webmail interface.

To subscribe to and access the Spam folder in Horde:

Log in to cPanel and proceed into the Email section.

Click the Email Accounts icon to start the Mail Accounts page.

On the Email Accounts webpage, scroll down to the listing of email accounts. Open webmail to your email account you are setting: choose Access Webmail and click the More dropdown.

Site Spam Folder Setup

The Webmail page opens in a new tab. Click the Horde banner to start Horde webmail.

From the Horde folder panel, click the Folder Actions dropdown and click on the Show All Mailboxes item.

Webmail Spam Folder Setup

The Spam folder now appears in the folder panel.

Webmail Spam Folder Setup

Open the Spam folder and select Subscribe. On a PC, click on the spam folder and choose Subscribe. On a Mac, hold the Ctrl key down and Choose Subscribe.

Webmail Spam Folder Setup

Once the Subscribe to spam? Window pops open, click on the Subscribe to all folders of spam checkbox and click OK.

The junk folder now appears in the standard Horde email folders list. To get the junk folder, click on it. Any spam email will look in the mails list on the ideal side of the display.

RoundCube webmail

In RoundCube, the spam folder is called Junk by default. To access the Junk folder in RoundCube:

Log in to cPanel and proceed into the Mail section.

Click the Mail Accounts icon to open the Mail Accounts page.

On the Email Accounts page, scroll down to the listing of email accounts. Open webmail to your email account you’re setting: click on the dropdown and choose Access Webmail.

Website Spam Folder Setup Click on the RoundCube banner to start RoundCube webmail.

In the RoundCube folder panel, the Junk email folder is subscribed by default. Spam email will be automatically placed by spam Box into the Junk folder.

To access spam email, click on the Junk folder. Any spam email will look from the emails list on the right side of this screen.

SquirrelMail webmail

In SquirrelMail, the junk folder is subscribed by default. To get the spam folder at SquirrelMail:

Log in to cPanel and go into the Mail section.

Click on the Mail Accounts icon to start the Mail Accounts page.

Email icon

On the Email Accounts webpage, scroll down to the listing of email accounts. Open webmail for the email account you are setting: select Access Webmail and click on the dropdown.

Site Spam Folder Setup

The Webmail page opens in a new tab. Click the SquirrelMail banner to start SquirrelMail webmail.

Webmail Spam Folder Setup

In the SquirrelMail folder panel, the junk mail folder is subscribed by default. Spam Box will put spam email.

Webmail Spam Folder Setup

To access spam mail, click on the spam folder. Any spam email will appear from the list on the right side of the screen.

For additional support, please don’t hesitate to start a support ticket from the HostPapa Dashboard. Follow this link.